Educo is dedicated to helping instructors and students with online teaching and learning and offers different support options. The following resources and support options will help you get started with EducoSoft and ensure that your experience on EducoSoft is pleasant and rewarding.
First, you can read the User Guides for students, instructors, and campus coordinators. These guides contain step-by-step instructions for using different features of the Educo Learning System
If the previous two steps do not help you to solve your problem, you can fill out a support request and send it to Educo support or send us an e-mail at educosoftsupport@educosoft.com
If the previous three steps do not help solve your problem, or, you need immediate help, you can call our customer support associate during business hours.
Business Hours: Monday through Friday: 9am - 9pm (EST)
Toll Free: 1-800-96 EDUCO (1-800-963-3826)
Wait for the prompt and follow the directions or you can enter:
117 or 125 for Technical Support - Technical support for students, instructors and campus coordinators
Staff is available to address your request or issues during business hours.
During non-business hours, you can send us a support request or leave us a message. On weekdays, you can expect a response within 12 business hours.
PC
Windows 10
Windows 7
Recommended : Windows 10Chrome 49 or newer
Firefox 45 or newer
Microsoft Edge
IE 11 or newer
Recommended: Latest ChromeMinimum recommended screen resolution: 1024 X 768
PC
Linux
Firefox 45 or newer
Minimum recommended screen resolution: 1024 X 768
Mac
Macintosh OS X
Chrome 49 or newer
Firefox 45 or newer
Minimum recommended screen resolution: 1024 X 768
Tablet/Smart Phone
Android
Latest Puffin
N/A
Tablet/Smart Phone
iOS
Latest Puffin
N/A
If you have earlier versions of these browsers, you can download a newer version from the appropriate website:
Go to www.microsoft.com for Internet Explorer
Go to www.firefox.com for Mozilla Firefox
Go to www.google.com/chrome for Google Chrome
EducoSoft requires an Internet connection with a minimum connection speed of 56 kbps (kilobits per second) but high-speed connections (such as DSL, Broadband, or T1) are highly recommended
EducoSoft uses both cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. See your browser's Help for instructions on how to view or change these browser options.
To view PDF content, you may need to download additional software such as Adobe
Reader. Click on the following link to download Adobe Reader: http://get.adobe.com/reader/